What is Problem Exploration? (FREE) 1. Goals - setting outcomes (FREE) Well-formed outcomes 2. Reframe - say it a different way (FREE) Rephrase exercise Lipstick 3. Assumption (FREE) Breaking Assumption exercise The Pink-Bus Breaking basic assumptions - pitch black restaurant 4. Chunk-down and Up (FREE) Simplify exercise Staff retention example 5. Facts (FREE) Elephants